Terms & Conditions

Terms & Conditions

 Apogee International Limited

(Company Registration Number In England – 2987245)

GENERAL – All prices are quoted in GBP, which is the currency for all payments. All quotations are valid for 15 days from the date shown on the quote. All prices are exclusive of VAT which would be charged at the local rate. For customers with credit accounts, Apogee holds the right to charge £99 + VAT per item for delivery for any bills not paid by the due date. The goods will remain the property of Apogee International Limited & until we have received payment in full. In the event of a dispute relating to an item or items on an invoice, the balance shall be payable on all other items in accordance with the standard conditions of payment. Cancelled orders which have been accepted by official order, would attract a 10% restocking charge, no matter how occasioned. For any unpaid rental contracts, Apogee will uplift the equipment at the client’s cost. In the event of a dispute this contract is subject to English law. E & O.E.

DELIVERY – Delivery of the equipment will be to the site address as stated on the official order. Any deviation may be chargeable. Deliveries will normally be made to the site by the local dealer/manufacturer. Standard delivery is Mon-Fri 9-5 with no specified time slot. Out of hours or a timed delivery may be available at an additional charge. The cost of a timed delivery varies depending on manufacturer and delivery location. Deliveries shall be deemed to have been accepted unless notice of faults or omissions is reported in writing to Apogee International Ltd Head Office, within 24 hours of the delivery. Deliveries to Central London will attract any applicable congestion charge per unit. Please be advised that if a parking ticket is received during delivery/uplift due to the transport team being delayed by the site, the customer will be liable for payment plus admin cost of £40 + VAT per ticket. Any aborted or cancelled deliveries are chargeable. Particularly if site is not ready or the leasing paperwork not returned on time or incorrect items or rejection by the Leasing Company for last minute changes. Any delivery that has to be aborted at the time of delivery due to access issues, the delivery being turned away by staff or any other reason outside of the control of Apogee will incur an aborted delivery charge plus a £40 admin fee. This varies due to manufacturer and location. Any planned delivery that has to be aborted up to 48 hours prior to said delivery may also incur a charge by the manufacturer that Apogee will pass on at cost plus a £40 admin fee.

ORDERING – All orders must be placed in writing. For all new customers we require a non-refundable 25% deposit on placing of order followed by the balance paid in full prior to delivery. Smaller items such as spares, accessories and service must be paid in full with the order. Once a trading relationship is established Apogee may look to offer a credit account to the client. Orders constitute an agreement to all these Terms & Conditions.

INSTALLATION – Once the equipment has been delivered to site, the installation will normally be carried out within three days, by request. The cost for installing the vending machines is included in our 3 year service agreement providing the relevant paperwork is signed prior to installation. Should an agreement not be taken out or paperwork not signed in time each machine is charged at £220 + VAT. (£250 + VAT inside the M25). We allow two hours for installation. Any time onsite beyond this (whether taken as part of a service contract or installation only) will be chargeable. All service contracts that are terminated early will attract this charge as the contract was NOT fully carried through. Any aborted installations due to sites not being ready, incorrect or no ingredients and/or float available are chargeable at our current rates. Any equipment delivered and invoiced as INSTALLATION ONLY, means exactly that. There is no labour element should the machine require a service call after installation. That is the reason why service contracts are offered. Once declined, Caveat Emptor is activated. All electrical, plumbing, internet cabling, and preparation of fixtures for the vending machines and any cashless system is carried out by the customer or their contractor. We hold no responsibility for such items. It is incumbent on the client to take safety precautions by adding surge breakers, where is it known that power fluctuations and surges may occur. For equipment running from a phone signal (ie cashless readers) the client must be prepared to relocate the machine or install an Ethernet connection should the signal in their location not be sufficient. All costs for such a change to be borne by the client. All water & electrical fittings suggested by Apogee, should be seen as the minimum requirement. If these items are not correct when we attend to install, we hold the right to charge for an aborted installation until it is confirmed the correct specifications have been achieved.

SERVICING/BREAKDOWN – Any machines taken onto service contracts AFTER the installation, and after the manufacturer warranty period has ended, will be subject to the following proviso; All chiller & refrigeration units are NOT covered on ANY type of machine. All replacement units are chargeable. These will also not be taken onto contract until we have carried out an engineer visit and report that deems the machines fit and proper. This is charged at our current call out rate plus time onsite. Service time will be charged from the moment the engineer arrives onsite and not the moment he arrives in front of the machine. This includes any time incurred in ‘red tape’ for our engineers to get onto sites. Parking charges will also be charged to the client accordingly. Apogee holds the right to charge for any service call outs if the service contract has not been paid for the current period.

CASHLESS PAYMENT SYSTEMS – We offer various Cashless Payment Systems, Credit, Debit Card, plus Mobile Phone payment systems. We only provide the Hardware, all financial and contractual details are with the provider you choose. Most have a monthly SIM card cost to access the system (with a Back Office Facility for auditing). Transaction and set up charges (where applicable) charges vary depending on the provider.

LIABILITY – Apogee sub contract all their service work including installations, service visits, and service contracts. Therefore the Insurance Liability cover is covered by the appropriate sub-contractor. Apogee shall not be liable for any loss of any sort whatsoever suffered by the customer as a consequence of the equipment or any part of it being unusable for any period howsoever occasioned. It is the responsibility of the client to ensure that any machines at the end of their useful life, whether the machines were purchased outright, rented or leased, are disposed of correctly in accordance with the WEEE regulations. The cost is £280 + VAT per machine. The manufacturers monitor this from the machine serial number, original delivery name & address. Product pricing and maintaining security of the equipment, its contents, and money both in the cashbox and coin mechanism (float) are the responsibility of the owner or user (if leased). The same goes for any products that may be in the machine at the time of any fault. Any lost stock, money etc should be covered under the insurance policy for the property. (Similar to lost stock in a freezer if the power supply is interrupted.)

DATA PROTECTION – we take data protection very seriously and have a detailed policy in line with the GDPR. Any data held is only for the purpose of direct transactions and trading between us and our clients. Data may be shared with third parties such as manufacturers, leasing companies and service providers as required in order to complete the transaction or provide the service as requested. No sensitive data is held and data is never sold. We take appropriate measures to ensure the security of the data held. Full policy available on request.

LEASING – Apogee offers leasing through a number of third party leasing companies. At the end of the Primary Period, each leasing house will invoice Apogee International Limited to reassign ownership to them as the official third party. At this time Apogee may offer the client the opportunity to secondary rent the equipment at a greatly reduced rate or buy the machine outright at an agreed price. If, however, the client wishes to return the machine, it is at their expense. The machine must be returned in full working order. The granting of leasing facilities varies from company to company, subject to credit rating, leasing exposure, market sector, or late dated company audits to Companies House. Many leasing companies charge an annual account admin service charge, it is usually clearly stated on their documents. All queries regarding leasing or leasing documents, should in the first instance be sent in writing to the appropriate leasing house’s customer services department.

ADMIN – Apogee has a minimum invoice value of £25.00 + VAT. If, during the contractual period, the customer issues any charges which result in Apogee incurring additional cost to fulfil the contract, we reserve the right to charge the full amount plus our £40 admin fee back to the customer. Examples include the outsourcing of the accounts department to a supplier-paid-for online system, financial checks to remain a supplier which the supplier themselves is charged for.

9th February 2022